We recommend that both parents and all drivers should sign into the same account with the email address and password used to set up the account originally. Unfortunately there is currently no way to link two accounts that have been set up for the same driver. You have created two separate RoadReady accounts for one driver Go to Settings > Privacy > Location Services and set RoadReady's location access to “Never”. While it cannot be disabled, you can turn it off for your phone. The timeout feature that was built into the app relies on GPS tracking, and will timeout without any movement for 5 minutes. Enter their info and hit Save and you should be all set. To create a new driver, log into the app and hit the “+Add New Driver” to create a new driver instead of selecting the name of the current driver on the account. You can also Google “Sundown at (your location)” to determine when night driving starts. Click "Time of Day", then select "Night", then click "Done".Click "Edit Drive" on the summary screen of the selected drive.From the Driving Log, find the drive that you want to edit and select it.To edit drives, please follow these steps: However, if you would like to override this, you can simply select "Night" upon drive completion, or "Edit" an existing drive. The app will determine local sunset times via the device's location and time at drive start, and the app will tag the drive accordingly. Click “Delete Drive" on the summary screen of the selected drive.From the Driving Log, find the drive that you want to delete and select it.To delete drives, please follow these steps: If you added a drive by mistake or misrecorded a drive, you can delete it. Click "Save" at the bottom of the screen.Enter the start time, duration, weather, road time, and time of day for the drive.Click the main menu (three lines in top left of dashboard).Open RoadReady and log-in into your account.You can manually enter any drive if it did not save properly. You can white out the old hours when you print out the driving log and write in the new requirements. Simply create a new driver with (Level 2) as a surname, and record all new drives with that driver. If your driver has completed their initial licensing requirements, you can create a new driver within the app to record the new driving hours. Mileage tracking was part of the original app, but since the DMV does not require mileage for the licensing process, that part of the app is no longer supported. You can then send your log to the email address associated with the account so you can print it, sign it, and take it to the DMV when your driver goes in to take their test. Just click on the three white lines in the upper corner of the app and select “Export Driving Log”. You can retrieve your driving log at any time. If you didn't get one, contact Customer Service and we can resubscribe you and get you back into your account. Once you've confirmed which email address is the one used on the account, look in your spam folder for the Reset email. Some email domains mark our Reset emails as spam. If you have forgotten your password, simply use the Forgot Password? link on the app to get a reset email, and then you should be all set. Confirm with the parties involved which address was used and if needed, use the Forgot Password? Link on the home page of the app. Typically, this would be the email address used by the parent or other licensed driver who set up the app originally. There is one and only one login for every RoadReady account. Specific Issues Trouble logging into the app Be sure to have your correct login credentials on hand, as you will have to sign in again once you've redownloaded the app. This will assure you have the latest version of the app, and you won't lose any data, as it is stored on our servers. The first thing you can do if RoadReady isn't working smoothly is to delete the app and redownload it. You will be contacted with your login info shortly thereafter. If you cannot remember which email you used to create the account, email Customer Service with the full names of the driver and the adult on the account, as well as the driver's date of birth. Before proceeding, make sure you have the correct login info for your app. REMINDER: There is currently no Profile Page to show you your login info (email address and password). The following troubleshooting guide is designed to help you navigate simple fixes to get you up and running again with little or no interruption in recording drives for the licensing process. That being said, there may be times when your app has an issue. RoadReady is an app that is being constantly monitored and updated as the technology of both phones and the app develop over time.
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